Consultancy in the field of complaints from clients or employees solutions . Any complaint must be understood as feedback on the service or product provided. This source of information is very valuable and, with the right approach to dealing with complaints, allows the company to gain a competitive advantage because only a satisfied client returns to the service or product.
It is about comprehensive service from receiving a complaint, evaluating eligibility, checking for possible internal / external fraud, proposing corrective actions to communicating with the complainant.
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